Collaborative digital reference in small academic liberal arts college libraries: Connecticut college, smith college and Wesleyan University, 2001-2002
Cheng R.J.; Nathanson A.J.; MacFarlane H.; Hansen B.; Berger S.
2013
Cooperative Efforts of Libraries
0
10.4324/9781315863443
Wesleyan University Lihrary hegan a two-year pilot projcct in Fall 2001 to offcr collahorati ve digital reference services to a group of small liberal arts colleges. Advances in information technology havc had a major impact on thc organizational structure and philosophy of college reference and research services. This article details the scope of the pilot project during its first year of operation. its impact on the participating libraries. and what they have learned about this new way of reaching library users. © 2003 by The Haworth Press, Inc. All lights reserved.
Chat-based reference services; Collaborative reference services; Digital reference services; Electronic reference services; Online reference services
Taylor and Francis
Book chapter
Scopus