Mission IM-possible: Starting an instant message reference service using trillian
Ciocco R.; Huff A.
2007
Computers in Libraries
4
Librarians at a small liberal arts college thought it might be "IM-possible" for them to "IM-plement" a chat reference service. But they found that using instant messaging (IM) instead allowed them to accomplish their mission successfully.
Review
Scopus