CHI TIẾT NGHIÊN CỨU …
Tiêu đề
Yet another reorganization? Building the raft while going through the rapids
Tác giả
Pitter Keiko; Ellis III W.Raney; Ingerman Bret
Năm xuất bản
1997
Source title
Proceedings ACM SIGUCCS User Services Conference
Số trích dẫn
0
DOI
Liên kết
Tóm tắt
Lewis & Clark College, University of Puget Sound and Willamette University are small private liberal arts institutions in the Pacific Northwest. Each has gone through major reorganizations in its IT services within the past five years. These institutions have similarities, such as academic mission and campus community size, but are sufficiently different with respect to campus culture and budget structure, that they have approached the reorganization task in different ways. Reorganization requires redefinition of identity and responsibilities for staff and users. It also requires major reorientation, both technical and cultural, to ensure effectiveness and efficiency of the support staff and the user's ability to get needed support. Furthermore, the institution must ask the right questions with respect to resources and determine the essential services, given staffing levels and resource allocations. All three organizations have ridden through similar whitewater rapids but on different branches of the same river. They have now arrived at relatively calm water. Who knows what lies around the next bend, but they are already building the next rafts.
Từ khóa
Tài liệu tham khảo
Nơi xuất bản
ACM
Hình thức xuất bản
Conference paper
Open Access
Nguồn
Scopus